Reliable and Personal Care

Here at Norton Nurses, the company was founded in 2006 by our care manager.  
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Should you require a copy of the Data Security and Protection Policies please contact us on 01604 218989
We work in conjunction with the NHS, the local authority and the private sector; these three areas are where our clients are referred from. Our main emphasis is on getting to know you, to find out what and who is important to you, and then bringing this together to make a holistic and personal care package. 
We have a flexible approach and respond sensitively to changing needs. Our main aim is to put you at the centre of care which will enable you to feel listened to and valued. We respect all cultural, religious and social diversity and strive to keep dignity, respect and integrity at the centre of the care we provide.

Dedicated and Flexible Carers

Our care manager will visit you to conduct an initial assessment. This is a friendly information sharing visit which will ascertain exactly what level of care is right for you. 

This information will then form the care plan. Your needs may change through time and therefore, your care plan will reflect this. Each month your appointed Team Leader will visit to see if you are happy with the level of care you are receiving and also if you have any concerns.
All our carers go through an interview process, supply 2 references and are DBS checked. They complete induction training which includes moving and handling, medication and infection control prior to carrying out shadow shifts to ensure they deliver competent and safe care. 
New carers work alongside senior staff who mentor them to a stage where they are competent and they feel confident. Ongoing training is sourced in-house and provided throughout the year covering subjects in order that the carers provide excellent practice and meet all your needs. Specialist training, such as insulin administration, PEG feeding, is sourced externally

Norton Nurses have a number of Policies and Procedures. Should you wish to receive a copy please contact the office with the name of the documents you require. Please provide your email address and a copy will be sent to you.

Reading Branch: About Us

Formerly Chrysalis Care, our Reading branch continues to be led by the same experienced, compassionate team that has built a trusted reputation throughout the local community over many years. While operating under the Norton Nurses brand, our values, dedication to quality care, and commitment to supporting people in their own homes remain unchanged. 


Based in Pangbourne, we are a highly regarded local provider delivering personalised domiciliary and live in care services to adults and older people across Reading and the surrounding areas. Our experienced office team are also trained care professionals, giving them a genuine understanding of the challenges, needs, and expectations of both clients and carers. 



We strongly believe that looking after our team enables them to provide exceptional care to our clients. This people first approach is at the heart of everything we do and helps us maintain the high standards of care for which we are known. 

Areas Covered:

We provide care services throughout: 

  • Reading 
  • Pangbourne 
  • Upper Basildon 
  • Tilehurst 
  • Caversham 
  • Mortimer 
  • Burghfield 
  • Surrounding villages and local communities

Services Provided:

  • Domiciliary care for older people 
  • Personal care and daily living support 
  • Care for individuals with physical disabilities and long-term health conditions 
  • Live in care 
  • Companionship services 
  • Respite care 
  • Flexible support packages, from occasional visits to comprehensive daily care

Client Feedback

Reading

Our reputation has been built on the quality of care we provide. Feedback from clients and families includes:

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    "We're incredibly grateful for the excellent care your team continues to provide."

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    "Thank you and all your lovely carers for taking such good care of Dad the last few years, and of Mum prior to that. We would highly recommend Chrysalis to anyone who was looking for home care." 

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    "We will always be extremely grateful to Chrysalis and all the lovely carers who took such great care of Dad which of course allowed him to remain at home for so long." 

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    "I would like to express my heartfelt gratitude for all the excellent, dedicated and loving care afforded to my wife during her illness. We both often looked forward to the carers' visits as they were able to bring a smile to her face."

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Our most recent service user survey reflects this approach, with 100% of respondents answering "Always" to both: 

  • "Chrysalis Care ensures that I am involved in my care plan and decisions about my care." 
  • "I am confident that my loved ones and I are treated with dignity, respect, kindness, and compassion." 
  • “Staff protect my privacy, dignity, and wishes when carrying out personal care.” 

Similarly, 100% of family members answered “always” when asked whether carers treat their loved one with dignity and respect. 

Northampton

Our reputation has been built on the quality of care we provide. Feedback from clients and families includes:

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    "I would just like to send my heartfelt thanks to all your carers that have helped me care for my husband over the past few months. Each and every one of them have been absolutely brilliant ,nothing being too much trouble for them ,with their care and understanding as well as the friendly attitudes, I should not have been able to manage on my own .You have a great team and I have gladly welcomed into my home ,Thank you all"

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    "I would like to thank the service manager for her diligence and proactive response to my mums Care, we were really impressed with this."

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    "Carer's Have been absolutely amazing and the care is of a very high standard; This was not what I was expecting being through so many care companies. I want to thank you all."

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Service User reviews: 

  • "My Carer is amazing she goes above and beyond she is worth her weight in gold" 
  • "Carers treat me with dignity and respect at all times"

Professional Care Services

We are regulated by the Care Quality Commission who inspect us on a regular basis and also have yearly inspections from the NHS. 
View our services